Nothing contained within these terms affects your statutory rights as a consumer.

Dazzle cannot be held responsible for incorrect information supplied by the customer. Incorrect address details can delay delivery and Dazzle cannot be held responsible.

Claims for balloons that are delivered damaged must be reported within three days of delivery date.

By virtue of the Distance Selling Regulations once the goods have been dispatched we are exempt from giving cancellation rights as the goods we are providing are perishable.

We reserve the right to substitute your balloon with a similar choice if your chosen balloon is out of stock. Where time allows before dispatch we will contact you to give you the option of cancellation the order or accepting the substituted goods. Please note the colour and shape of the additional "bunch" balloons may vary to that shown when ordering.

Free chocolates are given whilst stocks last. We reserve the right to substitute your chocolates with a similar choice.

The average flying time for a helium filled foil balloon is 4-6 days, and in many cases longer, customers should note that Royal Mail may store parcels in cold temperatures causing helium to deflate, however when placed back into a warm environment the helium rapidly expands again.

Once the delivery has been signed for at the given address it is no longer the responsibility of Dazzle. Refunds cannot be given if the balloon is not passed on to the named recipient.

If no one is available to sign for box when the delivery is attempted the delivery company will not be able to re-deliver on the same day. Re-delivery will be made within the time frame set out by the delivery company and is beyond our control.

We reserving the right to cancel or refuse orders for items offered at an incorrect price. Price and availability information is subject to change without notice. 

There is no contract between Dazzle and the customer for an item until Dazzle accepts the customer order by setting the "Order Processed & Packed" status to "Yes" in the online tracking system available from the Dazzle homepage. Until that time, Dazzle is within its rights to not accept or cancel any customer order.

Acceptance of payment by Sage pay does not constitute acceptance of customer order. Acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Dazzle sets the

"Order Processed & Packed" status to "Yes" in the online tracking system (whether or not you check this status).

If for any reason Dazzle is unable to dispatch your order a full refund will be given. Dazzle cannot be held liable for any consequences or costs further than that of the full amount paid for the balloons.

By submission of the order the customer accepts these terms and conditions and authorizes Dazzle through Sagepay to take payment for balloons selected.

In the case of a strike by Royal Mail we reserve the right to use an alternative courier to make deliveries. Please note in these circumstances guarantee times (1pm & 9am) do not apply and deliveries will take place before the end of the working day.